UTELL COMMUNICATIONS

Terms of Use

Effective 7 July 2026

1. Service scope

Utell Communications provides APIs and operational tools for submitting, routing, delivering, and monitoring approved business communications. Available channels, providers, templates, delivery options, and tenant capabilities depend on the applicable configuration and agreement.

2. Authorised use

The service may be used only by authorised organisations and users for legitimate business communications. Users must protect credentials, access tokens, API keys, and configuration information; must not share accounts; and must promptly report suspected unauthorised access or service misuse.

3. Recipient permissions and consent

You are responsible for ensuring that you have an appropriate legal basis, required consent, and any channel-specific permission before communicating with a recipient. You must honour opt-out, unsubscribe, and similar preference requests promptly, and must keep any supporting records required by applicable law, contract, or provider policy.

4. Provider and channel rules

When using third-party communication providers, including the WhatsApp Business Platform, you must follow the applicable provider terms, content policies, message-template requirements, and acceptable-use rules. The service must not be used to send prohibited, deceptive, unlawful, abusive, or unsolicited communications.

5. Prohibited conduct

You must not use the service to distribute spam, malware, fraudulent content, harassment, disallowed regulated content, or material that infringes another party’s rights. You must not attempt to bypass rate limits, tamper with webhook verification, access another tenant’s data, probe protected systems, or interfere with service availability.

6. Security and operational controls

Communications may be validated, queued, logged, retried, rejected, or blocked according to security, routing, consent, and provider policy controls. You acknowledge that a request accepted by an API is not a guarantee of provider acceptance or final delivery. Delivery status can depend on recipient details, provider availability, account standing, content review, and external channel rules.

7. Data and privacy

Your use of Utell Communications is subject to the Privacy Notice. Each customer remains responsible for the personal information it supplies and for communicating with recipients. You must ensure that your privacy notices, instructions, retention settings, and disclosure obligations are appropriate for your use of the service.

8. Availability and changes

The service may be changed, maintained, suspended, or updated to address security, provider, operational, or legal requirements. Planned maintenance and material service changes should be communicated through the applicable support or release-management process where practical.

9. Suspension and termination

Access may be suspended or terminated where use presents a security, legal, provider-policy, payment, or operational risk, or where continued use would expose Utell, a customer, recipients, or providers to harm. Suspension does not remove outstanding obligations under the applicable agreement.

10. Contact

For service and operational support, contact support@kitjistudios.com. For privacy matters, contact privacy@kitjistudios.com.